Role details

COO: Insurance cluster based in Johannesburg

Johannesburg   •  Permanent

Bullet points

  • Chief Operations Officer for Insurance division based in Johannesburg
  • COO: for Insurance BU, South Africa and SADC

About Our Client

Our Client is Multinational Bank with over 30 000 employees world-wide and operates within 39 countries in Africa through its subsidiaries. The group is diversified within the rest of Africa and has been rated as one of the four largest banks in South Africa. Our client boasts over 100 years' experience within the Banking sector.

Our client has partnered with various global and local partners with the primary focus of expansion within the African region, with exciting developments forecasted. As a leader in their industry, they focus on attaining and maintaining the best marketing platforms, highest customer satisfaction and effective client relationships.

Job Description

1)Human resources:

Provide leadership and strategic guidance to:

  • Develop and implement the Human Resources Strategic Plan.
  • Implement and integrate Human Resources practices & processes (value chain).
  • Transformation of business environment (diversity, change and transformation processes).
  • Oversee HR Projects and HR costs.

2)Business Solutions:

Provide leadership and strategic guidance to:

  • Identify process innovation and re-engineering requirements
  • Technology Strategy and implementing the Information Technology plan
  • Managing IT Systems
  • Implementation of IT strategic project.
  • Deliver on Mobile and Digital strategy and innovation.


  • Client Contact Management
  • Operations Support
  • Claims Management

4)Relationship Management:

  • Manage all distribution relationships from an operational efficiency perspective.
  • Manage outsourced administration partners within SLA terms and conditions.
  • Manage prioritisation and conflict management to support strategy.

5)Regulatory compliance:

Provide leadership and strategic guidance in the delivery of:

  • Re-engineering of processes to comply with new legislative requirements.
  • Ensuring that the operations business is POPI, FAIS and FICA compliant
  • Reviewing disaster recovery plan with outsourced administration providers and ensure business continuity.
  • Negotiating legal agreements for operations and service standards across Nedbank Insurance.

6)Cost Management:

  • Negotiate rates with outsourced providers.
  • Cost/Expense management.

7)Strategy formulation:

  • Participate in the formulation of divisional strategy and identify strategic issues.

8)Strategy implementation:

  • Drive implementation of Human Resources, Operations and Business Solutions strategy.

9)Team management:

  • Effective team management.
  • Performance Management.
  • Deliver on transformation.
  • Deliver on succession planning and talent management.
  • Build effective organizational culture and manage organizational climate.

10)Personal development:

  • Self-development in terms of attending investment related training ,
  • up skilling in terms of financial industry products and services
  • Keep up to date with industry developments, legislation and compliance issues, discuss progress with manager

The Successful Applicant

Outputs of the job:

-Business Enabler

-People Manager

-Relationship Builder

-Process Champion

-Client Champion

-Change Champion

Technical competencies:

-Business Acumen

-Understanding of Insurance process, product and systems

-Insurance Industry Knowledge

-Team Management experience


Behavioural competencies:

-Focusing and guiding others in accomplishing work objectives

-Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal of vision; committing to a course of action to accomplish long-range goal of vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organisaional values

-Monitoring the results of delegations, assignments or projects, considering the skills, knowledge and experience of the assigned individual and the characteristics of the assignment or project,

-Sharing authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities and accomplish the business unit's strategic priorities.

-The ability to be proactive, seize opportunities and thereby influence, taking prompt action to accomplish objectives and achieve goals beyond what is required.

-Breathes life into agreed concepts and ideas. Actively and visibly drives the implementation of strategic goals through tangible and bold decisions, behaviours and actions in an effort to steer the organisation in the envisaged strategic direction. Is committed to the achievement and maintenance of quality. Results driven. Sets high standards of performance excellence

-The ability to use appropriate interpersonal styles and communication strategies in order to inspire and guide individuals, and to gain acceptance of ideas and plans.

-Developing and using collaborative relationships to facilitate the accomplishment of work goals

What's on Offer

Market related salary with performance bonus of up to 80% of CTC. Sign-on bonus negotiable and dependant on current CTC

Apply for this job

Click the Apply or LinkedIn button below or contact Waldo Bakkes on +27 11 303 8315 quoting job reference 14962
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