Role details

Head of Alternative Channels and Sales Management

Mauritius   •  Permanent

Bullet points

  • Head of Alternative Channels and Sales Management
  • Banking Industry

About Our Client

Banking institution operating throughout Mauritius and has a well distributed network of ATMs.

The bank focuses on customer needs and on building long-lasting relationships with its customers. It caters both for domestic and international markets, and provides financial solutions to all segments from Retail, Corporate to Private.

Job Description

For Alternative Channels

  • In relation with cross functional departments (IT, Operations, Legal, Compliance, Marketing & Communications, etc.), creates and implements Alternative Channels strategies for all customer segments to achieve effective channel usage, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.
  • Develops strategy for driving and managing cross-sell of all retail products and services through the Alternative Channels. Defines, implements and leads Direct Sales team
  • Ensures the complementarity between Alternative Channels and Retail Banking Network by promoting and implementing cross channels approach.
  • Recommends pricing, promotions, and sales targets and programs to maximise revenue.
  • Optimises the current Network performance by developing revenue generating Alternative Sales Channels, maintaining and enhancing the organisation's competitive footprint across the region while monitoring performance and usage.
  • Participates actively with IT and Marketing department to the transformation of Internet and Mobile Banking as a real distribution and sales channel. Ensures the commercial exploitation of these channels by developing cross-selling, integration of new products and services and exploiting Customer data.
  • Leads the Customer Contact Centres

For Sales management support

  • Ensures the proper development, implementation and monitoring of marketing campaigns in Branch Network and Alternative Channels.
  • Implements and organizes local sales actions (Open days, sales events…), in relation with Area and Branch managers.
  • Participates to the definition of sales objectives for the Branches Network by providing accurate KPI's and dashbards to the head of Retail Banking.
  • Propose incentive schemes in line with sales objectives and commercial strategy.
  • Provide marketing intelligence by aggregating, analysing, and trending sales data for reporting and predictive analytics.
  • Gives support to sales activities of Branches and other Sales channels, by generating marketing leads, extracted from the Bank's data warehouse (targeted marketing).

The Successful Applicant

  • Prior Experience
  • Proven experience in Sales Management and Sales animation in Retail Banking or Insurance sector
  • Experience in deploying and integrating Digital Channels in a sales organisation.
  • Strong experience in management of a support team
  • Experience in implementation of solutions based on Data analysis (BI, Data mining, DMP…)
  • Experience in project management.
  • Qualifications
  • University degree or similar, MSC/MBA desirable in Business administration or in Marketing or equivalent
  • Technical Skills
  • Mastering Digital Channels and their potential
  • Good written and verbal communication skills including fluent English and French

What's on Offer

USD 42,000 -USD 45,000 p/a

Apply for this job

Click the Apply or LinkedIn button below or contact Benny Ramiah on +27 11 303 8300 quoting job reference 15361
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