Role details

Team Leader

Sandton   •  Permanent

Bullet points

  • International Beverages Organisation
  • FMCG

About Our Client

Our client is a subsidiary of global FMCG organisation with approx 3200 employees in South Africa.

Job Description

As the Team Leader, you will be based in Sandton and reporting to the Operations Manager.

Your key accountabilities within this role will include:

  • Ensure volume targets are driven through campaigns, promotions and incentives
  • Generate and distribute call lists and work allocation daily
  • Ensure order management principles are applied
  • Manage the quality of CRR interactions with customers
  • Communicate with internal stakeholders when standard operational activities are deviated from
  • Ensure documented processes are followed
  • Resolve escalated queries or complaints through standard processes
  • Resolve customer complaints timeously
  • Provide feedback on customer service continuous improvement initiatives
  • Manage the activities required for the achievement of sales volume and market share target
  • Implement national/regional promotions/campaigns according to the marketing plan
  • Manage administration and reports as required
  • Accountable for the achievement of targets set at a team level

The Successful Applicant

The successful Team Leader based in Sandton will have the following attributes:

  • Degree (Mandatory), preferably in marketing
  • 2 to 3 years' experience as a team Leader in an Interaction centre or customer services environment or in Sales/Marketing in a FMCG environment
  • Staff supervisory experience
  • Computer literacy essential (MS Office)
  • SAP CRM experience advantageous
  • General understanding of reporting procedures
  • General understanding of the NCA
  • IR experience (advantageous)
  • Fluent in English and another official South African language preferably Afrikaans, isiZulu, seSotho
  • Willingness to work during weekends.

What's on Offer

A competitive package on offer including benefits.

Apply for this job

Click the Apply or LinkedIn button below or contact Fumane Chacha on +27 11 303 8300 quoting job reference 15435
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Fumane Chacha on +27 11 303 8300 quoting job reference 15435