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Customer Care Manager - Algérie

Algiers Permanent View Job Description
Our client is looking to hire a Customer care Manager in Alger who will be responsible for supporting customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment. The clients can be based in many countries in Africa.
  • B-to-B environment
  • Clients across Africa

About Our Client

Our client is a leading provider of packaging solutions with extensive footprint in Africa.

Job Description

  • Collect and filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customer are answered
  • Issue Service Request for intervention and ensure follow up with Planning team
  • Follow and support Field Service Engineer during intervention at customer site
  • Follow up and ensure Sales Order and Service order required are created and aligned
  • Collect and send technical report to customer
  • Coordinate audit execution: Diagnostic Visit, ECO audits, Line audit
  • Organise standalone / complete line regular maintenance and emergency intervention
  • Focus on customer proximity
  • Manage Warranty intervention following Issue resolution process

The Successful Applicant

Holder of a Bachelor's degree or equivalent technical qualification, you possess at least 5 years of relevant sales/after-sales/technical experience in an industrial B-to-B environment.
You are fluent in English and French.

What's on Offer

Our client offers an interesting remuneration package with a regional scope of work and career progression opportunities.

Contact
Thierry Piat
Quote job ref
JN-012025-6628753
Phone number
+33179621632

Job summary

Function
Sales
Specialisation
B2B Sales
Industry
Industrial / Manufacturing
Location
Algiers
Job Type
Permanent
Consultant name
Thierry Piat
Consultant phone
+33179621632
Job Reference
JN-012025-6628753