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Customer Support Manager

Sandton Permanent View Job Description
The role of Customer Support Manager in the professional services industry is pivotal for ensuring seamless customer service operations. This position based in Sandton requires a proactive individual with strong organisational abilities and a focus on delivering excellent client outcomes
  • A Global Oil and Gas company
  • Requires at least 7 years in a Customer Facing role

About Our Client

Our client is a well-established organisation in the professional services sector, recognised for its commitment to operational efficiency and customer satisfaction. With a strong presence in the market, the company operates from its office in Johannesburg and is known for fostering a professional and forward-thinking working environment.

Job Description

  • Oversee and enhance customer service processes to ensure high-quality client experiences.
  • Analyse operational data to identify areas for improvement and implement solutions.
  • Collaborate with cross-functional teams to align customer service strategies with overall business goals.
  • Manage and mentor a team to achieve departmental objectives and KPIs.
  • Develop and maintain strong client relationships, acting as a key point of contact for escalations.
  • Ensure compliance with company policies and industry regulations.
  • Pricing, scheduling, coordination
  • Prepare detailed reports and presentations for senior management on performance metrics.
  • Support the implementation of new systems and technologies to enhance efficiency.

The Successful Applicant

A successful Customer Support Manager should have:

  • A background in customer service or related functions within the professional services industry.
  • Strong analytical skills and the ability to interpret operational data effectively.
  • Proven experience in managing teams and driving performance improvements.
  • Excellent communication skills, both written and verbal, for stakeholder engagement.
  • A proactive approach to problem-solving and decision-making.
  • Must come from the Oil and Gas Industry
  • Must have managed a team of 10 individuals
  • must be willing to be in SOuth Africa, Johannesburg
  • 5 years minimum experience in distribution business including supply chain exposure and retail operations
  • Familiarity with relevant systems or software used in customer service management

What's on Offer

  • A competitive benefits package including comprehensive medical aid and pension contributions.
  • Performance bonuses paid out annually in March.
  • A permanent role with opportunities for growth and development.
  • A professional and supportive work environment in the Johannesburg office.



This is an excellent opportunity for an experienced Customer Support Manager to make a significant impact in the professional services industry. If this sounds like the next step in your career, we encourage you to apply.

Contact
Darian Naidoo
Quote job ref
JN-092025-6836900
Phone number
+27 11 303 8334

Job summary

Function
Sales
Specialisation
B2B Sales
Industry
Energy & Natural Resources
Location
Sandton
Job Type
Permanent
Consultant name
Darian Naidoo
Consultant phone
+27 11 303 8334
Job Reference
JN-092025-6836900