Back to search

Field Service Team Lead

Midrand Permanent View Job Description
You'll be managing service sales and field service operations across Southern Africa, focusing on hitting growth targets, maintaining order margins, and ensuring profitability for Field Service Operations. You'll be the primary face for customers, planning after-sales activities, driving new service business, and promoting products. Your role is about understanding customer needs, solving problems, improving satisfaction (NPS), and growing market presence by strengthening customer relationships.
  • Service Sales and Field Service Operation
  • Machinery systems and manufacturing

About Our Client

A global leader in packaging solutions specializing in machines, systems, and after-sales services for the food and pharmaceutical industries.

Job Description

Key Responsibilities:

  • Market Understanding: Analyze market position, assessing market share vs. potential from the installed base (IB).
  • Strategic Decision-Making: Identify customer potential, segment by type.
  • Business Development: Create and execute market strategies, proactively selling service products and SLAs to achieve targets.
  • Result-Driven: Own order intake (OI) and gross margin (GM) responsibilities.
  • Customer Focus: Understand customer needs, manage RFQ processes, and ensure solutions are provided.
  • Leadership: Oversee and guide the local field service team in planning interventions and training.

The Successful Applicant

Qualifications:

  • Technical or engineering degree, preferably with commercial education or international management.
  • 5+ years of experience in service sales and field service operations.
  • Proven ability to drive organizational change.
  • Strong communication and negotiation skills.
  • Willingness to travel up to 50%.



Skills:

  • Proficient in English; additional languages are advantageous.
  • Skilled in account management and cultural adaptation within the assigned region.

What's on Offer

Competitive salary inclusive of transport allowance, medical aid and Provident Fund.

Contact
Hervine Muya
Quote job ref
JN-012025-6633305
Phone number
+27113038304

Job summary

Function
Engineering & Manufacturing
Specialisation
Facilities Management / Technical Manager
Industry
Industrial / Manufacturing
Location
Midrand
Job Type
Permanent
Consultant name
Hervine Muya
Consultant phone
+27113038304
Job Reference
JN-012025-6633305