Project Manager

Project Management

• Manage the execution of one or more projects, and is responsible for the outcome (On time, on budget, on quality) of the project(s) or product(s) supervised.
• Manage the project budget (if project in managed service) and be responsible for team performance.
• Responsible for measuring the team performance using appropriate tools and propose actions to remediate any deviation. Escalate to SM if necessary.
• Risk management on the project and implement mitigation plan.
• Proactiveness in escalating issues to management as needed.
• Manage the operational relationship successfully with all CH stakeholders through excellent communication.
• Report frequently and accurately on project progress.
• Anticipate/Identify resources needs.
• Provide necessary coaching and mentoring for the team.
• Animate the team through regular communication and incentives.
• Produce Quality Reports on a monthly basis
• Acts towards resolution of project performance issues (if and when they happen)
• Acquire Business knowledge

People Management

• Responsible of 1 or more associate project managers and team
• Self-motivate and motivate team to deliver performance
• Conflict resolution within/between the delivery team and stakeholders (in MU and CH)
• Identify training needs of team and share on any coaching need(s) to SM
• Be responsible for competency development
• Frequent 1:1 meeting with the team members
• Weekly meetings with team to share actions and project updates
• Weekly meetings with associate project manager for project updates, risks and issues on project and action plans
• Responsible for the escalation of issues to SM (along with details of actions initiated, or decisions taken)
• Conflict resolution within/between the delivery team and stakeholders
• Monitor attrition, propose measures to minimise it to SM and act on the measures. Be responsible for attrition KPI(s).
• Set objectives and monitor individual performance (of team members)
• Share people issues with reporting line

Business Development

• Optimize project staffing with available resources
• Propose opportunities to increase team staffing
• Support CH/MU team on pre-sales and sales offers, by sharing own expertise when required.
• Be aware of client satisfaction levels, seek client feedback and propose improvement actions