Retail Operations Manager

Cape Town Permanent
  • Large Fashion Retailer
  • Senior Level Management Position

About Our Client

Our client has a large South African and international footprint within the fashion retail space.

Job Description

The Retail Operations Manager will be responsible for the following:

  • General management of operations zone
  • Team management of 3 regional / divisional managers
  • Merchandise management:
  • Visual display
  • Store plans
  • Stock management
  • Renovations and new store openings
  • Customer service:
  • Escalated complaints
  • Manage customer service ratings for operations zone
  • Drive and Achieve Performance targets:
  • Turnover
  • New Accounts
  • Hours
  • Trading densities
  • Controllable expenses
  • Shrinkage
  • Admin ratings
  • Understand budgets and control expenses
  • Manages the growth and success of the team
  • Coordinates activities that affect operational decisions and business requirements
  • Recruit, select, train, coach, counsel and discipline employees
  • Analyse data to inform operational decisions or activities
  • Analyse financial records to improve efficiency
  • Direct organisational operations, projects, or services

The Successful Applicant

We are looking for the following:

  • At least 10 years in a senior fashion retail operations role
  • Must have Fashion Retail experience
  • Must have a business related qualification
  • At least 5 years experience at an Operations Manager/Head level
  • Must have managed Regional managers
  • Experience in implementation of strategies and vision
  • Must be fully COVID vaccinated
  • Must be ITC clear
  • Preference will be given to EE candidates

What's on Offer

Market Related Package

Amelia Jacob
Quote job ref
Phone number
+27 11 303 8300

Job summary

Job function
Cape Town
Contract type
Consultant name
Amelia Jacob
Consultant phone
+27 11 303 8300
Job reference