Sales Engineer - Multinational Corporation

Experience Requirement:

● Minimum 5 years proven knowledge and experience in the field of sales and customer service.
● Knowledge of the export process and documentation will be an advantage.
● Demonstrate a high level of ethics and integrity.
● Sound knowledge and understanding of print applications including active problem solving of technical issues raised by
customers
● The successful candidate should be in possession of a valid passport and driver's licence with their own reliable vehicle.
● Willing to travel and relocate if required.

Duties and Responsibilities:

● Conduct a needs analysis to ensure that all sales targets are met.
● Conceptualise new and innovative strategies to achieve sales targets.
● Generate and Follow up on new sales leads and build detailed project pipeline with prospective values.
● Conduct surveys and Market research to study and analyse changing needs of customers and growth opportunities.
● Increase footprint and market share for the brand in specified area of responsibility.
● Actively engage with converters to identify new opportunities.
● Actively increase opportunity pipeline for quarterly and annual sales and maintain a close rate equal to peers.
● Provide input to S&OP meetings (discuss accuracy of the forecasts, slow moving and obsolete stock and identify crisis areas).
● Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
● Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
● Doing cold calls with potential customers.
● Prepare and submit daily,weekly and Monthly sales reports.
● Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
● Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and
promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.

● Provide technical advice and solutions to customers when required.
● Record customer interaction.
● Take informed decisions regarding terms and conditions of pricing, rebates, COD pricing and discounts.
● Log customer complaints within 24hrs of complaint being received.
● Conduct product trials at customers when required, and help technical department.
● Update customer price lists, and ensure prices are updated within operating systems
● Follow complaint till conclusion, and advise the customer of results.
● Assess materials when there are customer complaints.
● Ensure that all customer demands are timeously met.
● Liaise with customers regarding their account status.
● Follow up on outstanding payments and assist with debtors collections is in line with corporate policies.