Sales Force IT Solutions Manager

Johannesburg Permanent
  • Experienced Salesforce IT Solution Manager with 4 years in the Medical Field
  • Experienced working on Salesforce / Presales SKills

About Our Client

Multinational Bio-Technical company with a strong focus in developing and marketing diagnostics solutions to Clinical and Industrial sectors.

Job Description

SalesForce Sales-Force / Pre-Sales IT Solutions Manager, who will work within the Customer Experience department and report to the Sr. Director, Customer Experience-Africa.

The IT Solutions Manager will form the backbone of our Data & IT solution offering and will be responsible for the deployment of the solutions, their connectivity to medical devices and Laboratory Information Systems . This role will be critical for remote customer support, data generation & analytics as well as improved information flow to clinicians. Will be responsible for deploy our Data-IT solutions at customer sites in the compliance of the security aspects of health-care data.

  • Pre-sales phase:
    • Support sales team in tender processes
    • Support on request with demos and expertise on Lab organization
    • Creates concepts for dataflow and connectivity
  • Implementation phase:
    • Assess and optimize customer workflow
    • Manage Installation of IT solution, instruments and hosts connection and qualify connectivity
    • Configuration / Testing
  • Support phase :
    • Be the first level support of customer in case of question and issue
    • Manage field intervention
    • Update and upgrade IT solutions (server, PC)
    • Supports the product life cycle by improving Product serviceability
  • Promote HL7 connections to our customers and partners
  • Contribute to action plans for critical situations and or contribute to task force
  • Collaborate with our partners (LIS & HIS companies, Patient files, …) to improve communication and data exchange

The Successful Applicant

  • Bachelor's Degree in Information Systems or Computer Science or equivalent professional work experience
  • At least 4 years professional experience in Information Technology.
  • Background in data management: middleware, interoperability and connectivity to health IT solutions
  • Background in network principles (IP/Subnet mask / Gateway / routing / Firewall / VLAN / …)
  • Experience in Windows OS installation and maintenance and in Virtual Machines.
  • Significant experience with data protection regulations (GDPR, HIPAA) and cybersecurity
  • LIS or IVD Experience is a plus: Understand the laboratory workflow, analyzers connections.
  • Knowledge of Salesforce and SAP is a plus.
  • Knowledge of Myla, Vilink or any other IT solution would be an added advantage
  • Curiosity about Technology enhancements, able to learn by him/herself, open to learning new technologies.
  • Passion for customers
  • Ability to analyze, recommend, and challenge proposals to create the most effective solutions.
  • Good written and oral communication, efficiency to deliver clear messages,
  • Team player
  • Sense of autonomy and (self-)discipline,
  • Good organizational skills/ability to multi-task.
  • Agility and capacity to work under pressure and in a moving and challenging environment.
  • Fluent in English: Oral and written.
  • Willing to travel up to 50 % of the time

What's on Offer

Market Related

Kulwa Masters
Quote job ref
Phone number
+27 11 303 8300

Job summary

Job function
Information Technology
Technology consultancy
Healthcare / Pharmaceutical
Contract type
Consultant name
Kulwa Masters
Consultant phone
+27 11 303 8300
Job reference