Sales Manager - West Africa

The selected Sales Manager - West Africa will be responsibile for the following but not limited to: Sales Management (50%)

· Maintain accounts by staying in constant communication with customers via email, phone, and visiting customers. This includes understanding the customer needs and building a relationship with parties involved

· Manage sales metrics and goals by effectively selling our core products and developing new business

· Manage gross profit and tonnage for each account base while managing inventory

Operations Management (30%)

· Examines customer specification and provides feedback to operations team with support in coordinating shipment schedules, timing, contractual requirements, and specifications

· Coordinates with Operations and Transportation teams to ensure that customer product is being delivered on time in effort to drive lower costs and improved service

Financial Management (15%)

· Oversee the financial management function for the region in conjunction with the credit and accounting teams

· Manage customers' sales portfolios within approved credit limits

· Negotiate with credit team to ensure that customer needs are being met while managing internal risk

· Ensure that customer credit files are maintained with accurate and timely information regarding customer business, financial credentials, and key contactsClaims Management (5%)

· Manage claims process for the region in coordination with the Corporate Risk and Insurance team by mediating the customer need and relationship

· Facilitate the claims process by providing support with vital information including documentation, product, key contacts, summary of issue, and cost analysis for each claim

· Liaise with internal functional teams to support the claims process