Senior Implementation Project Manager

About Our Client

The client is a global software company that provides solutions for organizations of all sizes, from small businesses to global organizations.

Manage a Project Portfolio:

Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
Utilize a mix of global resources within a matrix environment to ensure maximum productivity
Utilize the company's methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
Set and manage customer expectations in regard to project scope and timeline, the company and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
Effectively transition customers to Support
Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO

Ensure High Customer Satisfaction and Referencability:

Adhere to and promote highest quality standards in project delivery and contribute to PMO
Motivate team to document solutions and leverage and contribute to a solutions repository
Assist customer in driving the UAT process

Focus on Continuing Education:

Contribute to enhancement of the company implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
Participate in Continuing Education sessions
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements
Provide Sales Support:
Prepare Change Requests as required to capture change in scope and/or timeline

Candidate's Profile

The Senior Implementation Manager will be based in Mauritius and will require the following attributes:
Post-Secondary Degree or Diploma in Computer Science, Business Administration or Commerce
Project Manager Professional designation or similar certification
Has worked in a project environment with responsibility to drive deliverables in a timely manner
Proficient with Project Management tools & methodologies
Demonstrated capability to work collaboratively with diverse stakeholder groups
Excellent analytical, problem solving & decision-making skills, verbal and written communication, interpersonal and negotiation skills
A team player with a track record for meeting strict deadlines
Ability to work in a fast-paced environment and ability to sustain long hours in key periods, for example quarter ends
Skilled in time management
Background in managing projects that delivered technology-based solutions