Senior Implementation Project Manager

Manage a Project Portfolio:

• Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
• Utilize a mix of global resources within a matrix environment to ensure maximum productivity
• Utilize the company's methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
• Set and manage customer expectations in regard to project scope and timeline, the company and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
• Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
• Effectively transition customers to Support
• Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO

Ensure High Customer Satisfaction and Referencability:

• Adhere to and promote highest quality standards in project delivery and contribute to PMO
• Motivate team to document solutions and leverage and contribute to a solutions repository
• Assist customer in driving the UAT process

Focus on Continuing Education:

• Contribute to enhancement of the company implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
• Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements
• Provide Sales Support:
• Prepare Change Requests as required to capture change in scope and/or timeline