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Spa Manager

Maurice Permanent Voir la description de poste
Lead the Spa & Wellness operations of a prestigious luxury resort in Mauritius, driving guest satisfaction, team performance, wellness innovation, and commercial success. Play a key role in delivering exceptional luxury experiences while maximising operational and financial performance.
  • Shape the future of wellness excellence.
  • Make a lasting impact in luxury hospitality.

À propos de notre client

Our client is a renowned luxury hospitality brand recognised for delivering world-class guest experiences, exceptional service standards, and innovative wellness offerings within a prestigious resort environment.

Description du poste

  • Lead and oversee all Spa & Wellness operations, ensuring the highest standards of luxury service and guest satisfaction.
  • Inspire, coach, and develop Spa team members to foster a high-performance culture and service excellence.
  • Manage departmental budgets, forecasting, payroll, inventory, operating expenses, and overall profitability.
  • Develop and execute strategies to drive treatment bookings, retail sales, revenue growth, and operational efficiency.
  • Ensure all treatments, facilities, wellness programmes, and guest experiences meet luxury brand standards.
  • Monitor guest feedback and implement service improvement initiatives to continuously enhance satisfaction levels.
  • Ensure full compliance with health, safety, hygiene, and operational standards.
  • Introduce innovative wellness concepts, treatments, and experiences aligned with market trends and guest expectations.
  • Collaborate closely with resort leadership and other departments to deliver a seamless luxury guest journey.
  • Analyse operational KPIs and business performance metrics to support continuous improvement and commercial success.

Profil recherché

A successful 'Spa Manager' should have:

  • 3-5 years' experience in Spa Management within a luxury hotel, resort, or wellness environment.
  • Strong leadership experience managing and developing Spa and Wellness teams.
  • Proven financial management experience, including budgeting, forecasting, cost control, and revenue generation.
  • Excellent knowledge of Spa operations, wellness trends, treatments, and industry best practices.
  • Strong commercial mindset with the ability to drive profitability and guest satisfaction simultaneously.
  • Outstanding communication, interpersonal, and stakeholder management skills.
  • Degree or Diploma in Hospitality Management, Wellness Management, Business Management, or a related field would be advantageous.
  • Fluency in English; French would be considered an advantage.

Informations complémentaires

  • Opportunity to lead the Spa & Wellness function of a prestigious luxury resort.
  • High-impact leadership role with broad operational and commercial responsibility.
  • Exposure to an internationally recognised luxury hospitality environment.
  • Opportunity to drive wellness innovation, guest experience excellence, and business performance.
  • Competitive salary and benefits package commensurate with experience.
Contacter
Sohni Duljeet
Indiquer la référence de l'offre
JN-102026-7130754
Téléphone
+27 11 303 8946

Résumé du poste

Secteur
Executive Search
Sous-secteur
Hôtellerie & Loisirs
Industrie
Leisure, Travel & Tourism
Localisation
Maurice
Type de contrat
Permanent
Nom du consultant
Sohni Duljeet
Contact du consultant
+27 11 303 8946
Référence de l´offre
JN-102026-7130754