Back to search

ERP & Business System Manager

Mauritius Permanent View Job Description
You will own the Group's core business systems across all brands and business units, with Microsoft Dynamics 365 Business Central and its real estate platform. This is a business-facing role focused on systems ownership, integration and vendor management, rather than hands-on coding. You will need sufficient technical understanding to challenge providers on solutions, estimates, scope and integration designs.
  • Microsoft Dynamics 365 Business Central environment.
  • Exposure to diverse stakeholders across Finance, Operations and Commercial.

About Our Client

Our client is a well-established player in the Mauritian real estate sector, known for delivering landmark developments and fostering vibrant communities. As part of its digital transformation journey, the company is seeking a Business Systems Manager to support and enhance its business applications landscape.

Job Description

Main Responsibilities

Business Systems Management:

  • Own the setup, roadmap and documentation of Microsoft Dynamics 365 Business Central and the real estate systems layer across all group companies.
  • Prioritise the change backlog with business stakeholders.
  • Act as the key link between Finance, business teams and external consultants.



Vendor & Service Management:

  • Manage external integrators, vendors and service providers as the main point of contact.
  • Monitor service levels, release schedules, escalations and change requests.
  • Conduct regular service reviews and ensure agreed service standards are met.



Requirements, Testing & Integrations:

  • Translate business needs into clear functional specifications and acceptance criteria.
  • Coordinate solution development and testing in production-like sandbox environments.
  • Lead User Acceptance Testing (UAT) and approve releases into production.
  • Manage integrations between Business Central, POS, access control, payment gateways and mobile applications.



Master Data, Automation & AI:

  • Establish and maintain standards for key master data, including chart of accounts, tenants and leases, property and unit registers, and product catalogues.
  • Oversee ETL (data extraction and loading) processes across group companies.
  • Identify opportunities to automate business processes.
  • Support the implementation and adoption of AI capabilities within Business Central and related platforms.



User Support, Training & Compliance:

  • Train and support Finance, Leasing and Operations teams.
  • Ensure systems accurately support leasing, billing, service charges, VAT, PAYE, TDS and MRA e-invoicing requirements.
  • Enforce group policies relating to security, risk and data management.
  • Support audit activities and respond to system-related queries.



Project Delivery & Reporting:

  • Manage system and technology projects, tracking scope, milestones, deliverables and risks.
  • Provide regular project updates to key stakeholders.
  • Review and sign off project deliverables.
  • Conduct post-project reviews and identify opportunities for improvement.
  • Prepare monthly reports for management and the IT Committee.

The Successful Applicant

A successful 'Erp & Business System Manager' should have:

  • Degree in information systems, business administration, finance - or equivalent experience gained in the field.
  • At least 5 years in a functional ERP role (implementation, business analysis or application ownership), with direct hands-on experience of Microsoft Dynamics 365 Business Central or NAV.
  • The Microsoft MB-800 certification is expected within twelve months of appointment if not already held
  • A proven record of writing functional specifications with clear acceptance criteria, and of running UAT through to production sign-off.
  • Experience managing external providers under a service agreement - service levels, escalations, change requests.
  • Solid grasp of master data management across several legal entities, with working knowledge of SQL.
  • A working understanding of accounting, leasing and billing processes, including local statutory requirements.
  • Excellent written and spoken English and French.
  • Experience in real estate, retail or property management.
  • Familiarity with an industry-specific real estate layer on top of an ERP, or with other ERP platforms.
  • Hands-on experience of process automation and applied AI in enterprise systems.
  • Reporting tools such as Power BI.

What's on Offer

  • A key position within a growing and innovative organisation.
  • Collaborative and dynamic working environment with direct interaction with senior stakeholders.
Contact
Zaheerah Keramuth
Quote job ref
JN-112026-7142702
Phone number
+230 460 8976

Job summary

Function
Information Technology
Specialisation
ERP
Industry
Business Services
Where
Mauritius
Job Type
Permanent
Consultant name
Zaheerah Keramuth
Consultant phone
+230 460 8976
Job Reference
JN-112026-7142702