Spa Manager

Shape the future of wellness excellence.
Make a lasting impact in luxury hospitality.

About Our Client

Our client is a renowned luxury hospitality brand recognised for delivering world-class guest experiences, exceptional service standards, and innovative wellness offerings within a prestigious resort environment.

Job Description

Lead and oversee all Spa & Wellness operations, ensuring the highest standards of luxury service and guest satisfaction.
Inspire, coach, and develop Spa team members to foster a high-performance culture and service excellence.
Manage departmental budgets, forecasting, payroll, inventory, operating expenses, and overall profitability.
Develop and execute strategies to drive treatment bookings, retail sales, revenue growth, and operational efficiency.
Ensure all treatments, facilities, wellness programmes, and guest experiences meet luxury brand standards.
Monitor guest feedback and implement service improvement initiatives to continuously enhance satisfaction levels.
Ensure full compliance with health, safety, hygiene, and operational standards.
Introduce innovative wellness concepts, treatments, and experiences aligned with market trends and guest expectations.
Collaborate closely with resort leadership and other departments to deliver a seamless luxury guest journey.
Analyse operational KPIs and business performance metrics to support continuous improvement and commercial success.

The Successful Applicant

A successful 'Spa Manager' should have:

3-5 years' experience in Spa Management within a luxury hotel, resort, or wellness environment.
Strong leadership experience managing and developing Spa and Wellness teams.
Proven financial management experience, including budgeting, forecasting, cost control, and revenue generation.
Excellent knowledge of Spa operations, wellness trends, treatments, and industry best practices.
Strong commercial mindset with the ability to drive profitability and guest satisfaction simultaneously.
Outstanding communication, interpersonal, and stakeholder management skills.
Degree or Diploma in Hospitality Management, Wellness Management, Business Management, or a related field would be advantageous.
Fluency in English; French would be considered an advantage.

What's on Offer

Opportunity to lead the Spa & Wellness function of a prestigious luxury resort.
High-impact leadership role with broad operational and commercial responsibility.
Exposure to an internationally recognised luxury hospitality environment.
Opportunity to drive wellness innovation, guest experience excellence, and business performance.
Competitive salary and benefits package commensurate with experience.

Contact

Sohni Duljeet

Quote job ref

JN-102026-7130754

Phone number

+27 11 303 8946