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Development Manager - Aftersales

Mauritius Permanent View Job Description
The Development Manager - Aftersales will be responsible for developing and implementing effective after-sales strategies that foster strong client relationships and maximize product value. Manage the after-sales team and ensure achievement of targets. Ensure profitability of the aftersales department.
  • Business Development
  • Aftersales

About Our Client

The organization is an established IT distribution and wholesale company specializing in the supply of hardware, software, and IT infrastructure products. It serves a broad network of business partners, including resellers, system integrators, and corporate clients, offering access to a wide portfolio of internationally recognized technology brands.

Job Description

KEY RESPONSIBILITIES

  • Develop and execute comprehensive after-sales strategies to enhance customer satisfaction and retention.
  • Identify new business opportunities for after-sales services, conduct market research, and competitive analysis.
  • Develop the customer journey, understand client operational challenges to ensure customer retention.
  • Expand the company's customer base and increase its market share across the region.
  • Develop reporting tools and dashboards to track after-sales performance and customer satisfaction, and prepare and present reports to management team as and when required
  • Develop and maintain strong and last-longing relationship with existing and new customers of the BU.
  • Foster good commercial relationship with suppliers/vendors.
  • Manage continuous improvement and lean programs to increase efficiency and reduce no value-added activities.
  • Lead the after-sales team to provide timely and effective solutions to client issues.
  • Ensure after-sales staff are adequately equipped to perform the tasks assigned to them.
  • Enforce operational and other guidelines provided by vendors regarding warranty service and follow up closely on certifications and other training required by vendors.
  • Adhere to data protection guidelines regarding customers' data.
  • Build and develop necessary processes to ensure best customer service from the SAV department.
  • Work closely with the Marketing department to identify opportunities to market Superdist's SAV services.
  • Any other cognate duties.



The Successful Applicant

  • Degree Holder in Business Administration, Management, or Sales.
  • Minimum 7- 10 years' Proven experience in sales, after-sales management or customer success within the IT industry.
  • Strong leadership skills with the ability to manage and motivate teams effectively.
  • Excellent organizational, interpersonal and communication skills to engage with clients and internal stakeholders.
  • Analytical mindset with experience in using data to drive decision-making and process improvements.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Proficiency with CRM software and knowledge of IT service management frameworks.
  • Fluent in written and spoken English and French.
  • Any equivalent combination of education and experience.



What's on Offer

If you are ready to take on this exciting role as a Development Manager - Aftersales, apply now to join a forward-thinking organisation!

Contact
Jeremy Yan
Quote job ref
JN-042026-7004233
Phone number
+230 460 55 93

Job summary

Function
Sales
Specialisation
Business Services
Industry
Technology & Telecoms
Location
Mauritius
Job Type
Permanent
Consultant name
Jeremy Yan
Consultant phone
+230 460 55 93
Job Reference
JN-042026-7004233